Management Customer [Customer Name] Dialogs
Dialogs display the status of currently active calls on the account. Use the Refresh button to get up-to-date information.
"Ended" indicates a call is over, but the telephony switches are still tearing down the call, including the Real-time Transport Protocol (RTP) stream and any final signaling. After that, the server gathers data for billing.
You can also see the status of all the calls for specific Customers in Global Dialogs.
Also, you can select and end the calls using End Calls and the calls are terminaed using the MI Termination.