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Class5

Management Customer [Customer Name] Class5

Class5 features include the ConnexCS Unified Communications Service (UCS) package. While Class4 routing is the major focus of the ConnexCS system.

The customers can configure several functionalities in this area to enhance the user experience.

  • Apps: Allow customers to configure various features such as Pinless Calling or DNC (Do Not Call) lists. It includes the full functionality of Script Forge. You can configure this in Class5 Apps.

  • Conference: Allow several callers to join one conference call or bridge.

  • IVR: Presents callers with a menu and options for call routing.

  • Groups: Allow you to distribute inbound calls to a predefined team.

  • Voicemail: Managed under specific customers or in a bulk view under Class5 Voicemail.

  • Phonebook: Allow all users to receive the same list of numbers within the customer, essentially a company directory.